IRB Advisory: Mail Delivery Disruptions Begin September 26, 2025

The Immigration and Refugee Board of Canada (IRB) has issued an advisory regarding possible mail delivery disruptions starting September 26, 2025. These disruptions are the result of a labour action involving Canada Post workers. While service interruptions are expected, the IRB has emphasised that document submission deadlines remain unchanged. Applicants, counsel, and representatives must ensure that materials are submitted within existing timelines, regardless of delays in postal delivery.

Why Deadlines Remain Firm

The IRB is responsible for adjudicating immigration and refugee cases fairly and efficiently. For this reason, deadlines for submitting evidence, applications, or supporting documents cannot be postponed due to postal service issues. The Board stresses that it is each applicant’s responsibility to ensure that documents arrive on time. To prevent disruptions, the IRB is encouraging all parties to use alternative methods of submission.

Alternative Submission Options

Applicants should consult the IRB division-specific web pages to find instructions on how to submit materials electronically or in person. Depending on the case, alternative methods may include:

• Secure electronic submission portals.
• Fax or email delivery.
• Hand delivery to regional offices where permitted.

The IRB recommends that applicants confirm available options with the regional office handling their case.

Impact on Documents Already Mailed

If applicants or their counsel mailed documents before September 26, 2025, and the materials have not yet reached the IRB, there is a chance those documents may be delayed indefinitely. In such cases, the IRB may request that parties provide duplicate copies of their submissions at the time of a scheduled hearing, whether virtual or in person. This precaution ensures that hearings are not delayed or disrupted due to the mail service interruption.

Ongoing Monitoring and Updates

Officials at the IRB have confirmed that they are monitoring the situation closely. Should the labour disruption continue or expand, the Board will provide further updates. Applicants are encouraged to check the IRB’s official website frequently and to remain in contact with their regional office for the latest guidance.

Key Takeaways for Applicants

• Mail service disruptions may begin on September 26, 2025, due to a Canada Post labour action.
• Submission deadlines remain unchanged and must be respected.
• Alternative methods of submission are available on the IRB division web pages.
• Duplicate copies may be required if mailed documents are delayed.
• The IRB will continue to monitor developments and provide updates.

The IRB’s message is clear: while mail delivery may be affected starting September 26, 2025, applicants cannot rely on this as a reason to miss deadlines. To protect the integrity of their cases, applicants and representatives should act proactively, make use of alternative submission options, and be prepared to provide duplicate documents when necessary. By following these guidelines, parties can minimise delays and ensure that their cases proceed without disruption, despite the Canada Post labour action.